Automation in human-machine networks: how increasing machine agency affects human agency

© 2018, Springer International Publishing AG. Efficient human-machine networks require productive interaction between human and machine actors. In this study, we address how a strengthening of machine agency, for example through increasing levels of automation, affect the human actors of the networks. Findings from case studies within air traffic management, emergency management, and crowd evacuation are presented, shedding light on how automation may strengthen the agency of human actors in the network through responsibility sharing and task allocation, and serve as a needed prerequisite of innovation and change

Visual Analytics for Network Security and Critical Infrastructures

A comprehensive analysis of cyber attacks is important for better understanding of their nature and their origin. Providing a sufficient insight into such a vast amount of diverse (and sometimes seemingly unrelated) data is a task that is suitable neither for humans nor for fully automated algorithms alone. Not only a combination of the two approaches but also a continuous reasoning process that is capable of generating a sufficient knowledge base is indispensable for a better understanding of the events. Our research is focused on designing new exploratory methods and interactive visualizations in the context of network security. The knowledge generation loop is important for its ability to help analysts to refine the nature of the processes that continuously occur and to offer them a better insight into the network security related events. In this paper, we formulate the research questions that relate to the proposed solution

Trust in an autonomously driven simulator and vehicle performing maneuvers at a T-junction with and without other vehicles

Autonomous vehicle (AV) technology is developing rapidly. Level 3 automation assumes the user might need to respond to requests to retake control. Levels 4 (high automation) and 5 (full automation) do not require human monitoring of the driving task or systems [1]: the AV handles driving functions and makes decisions based on continuously updated information. A gradual switch in the role of the human within the vehicle from active controller to passive passenger comes with uncertainty in terms of trust, which will likely be a key barrier to acceptability, adoption and continued use [2]. Few studies have investigated trust in AVs and these have tended to use driving simulators with Level 3 automation [3, 4]. The current study used both a driving simulator and autonomous road vehicle. Both were operating at Level 3 autonomy although did not require intervention from the user; much like Level 4 systems. Forty-six participants completed road circuits (UK-based) with both platforms. Trust was measured immediately after different types of turns at a priority T-junction, increasing in complexity: e.g., driving left or right out of a T-junction; turning right into a T-junction; presence of oncoming/crossing vehicles. Trust was high across platforms: higher in the simulator for some events and higher in the road AV for others. Generally, and often irrespective of platform, trust was higher for turns involving an oncoming/crossing vehicle(s) than without traffic, possibly because the turn felt more controlled as the simulator and road AVs always yielded, resulting in a delayed maneuver. We also found multiple positive relationships between trust in automation and technology, and trust ratings for most T-junction turn events across platforms. The assessment of trust was successful and the novel findings are important to those designing, developing and testing AVs with users in mind. Undertaking a trial of this scale is complex and caution should be exercised about over-generalizing the findings

Situational awareness, relational coordination and integrated care delivery to hospitalized elderly in the Netherlands: A comparison between hospitals

__Abstract__ Background: It is known that interprofessional collaboration is crucial for integrated care delivery, yet we are still unclear about the underlying mechanisms explaining effectiveness of integrated care delivery to older patients. In addition, we lack research comparing integrated care delivery between hospitals. Therefore, this study aims to (i) provide insight into the underlying components 'relational coordination' and 'situational awareness' of integrated care delivery and the role of team and organizational context in integrated care delivery; and (ii) compare situational awareness, relational coordination, and integrated care delivery of different hospitals in the Netherlands. Methods. This cross-sectional study took place in 2012 among professionals from three different hospitals involved in the delivery of care to older patients. A total of 215 professionals filled in the questionnaire (42% response rate).Descriptive statistics and paired-sample t-tests were used to investigate the level of situational awareness, relational coordination, and integrated care delivery in the three different hospitals. Correlation and multilevel analyses were used to investigate the relationship between background characteristics, team context, organizational context, situational awareness, relational coordination and integrated care delivery. Results: No differences in background characteristics, team context, organizational context, situational awareness, relational coordination and integrated care delivery were found among the three hospitals. Correlational analysis revealed that situational awareness (r = 0.30; p < 0.01), relational coordination (r = 0.17; p < 0.05), team climate (r = 0.29; p < 0.01), formal internal communication (r = 0.46; p < 0.01), and informal internal communication (r = 0.36; p < 0.01) were positively associated with integrated care delivery. Stepwise multilevel analyses showed that formal internal communication (p < 0.001) and situational awareness (p < 0.01) were associated with integrated care delivery. Team climate was not significantly associated with integrated care delivery when situational awareness and relational coordination were included in the equation. Thus situational awareness acted as mediator between team climate and integrated care delivery among professionals delivering care to older hospitalized patients. Conclusions: The results of this study show the importance of formal internal communication and situational awareness for quality of care delivery to hospitalized older patients

Addressing accountability in highly autonomous virtual assistants

Building from a survey specifically developed to address the rising concerns of highly autonomous virtual assistants; this paper presents a multi-level taxonomy of accountability levels specifically adapted to virtual assistants in the context of Human-Human-Interaction (HHI). Based on research findings, the authors recommend the integration of the variable of accountability as capital in the development of future applications around highly automated systems. This element inserts a sense of balance in terms of integrity between users and developers enhancing trust in the interactive process. Ongoing work is being dedicated to further understand to which extent different contexts affect accountability in virtual assistants

Exploring the usability of a connected autonomous vehicle human machine interface designed for older adults

Users of Level 4–5 connected autonomous vehicles (CAVs) should not need to intervene with the dynamic driving task or monitor the driving environment, as the system will handle all driving functions. CAV human-machine interface (HMI) dashboards for such CAVs should therefore offer features to support user situation awareness (SA) and provide additional functionality that would not be practical within non-autonomous vehicles. Though, the exact features and functions, as well as their usability, might differ depending on factors such as user needs and context of use. The current paper presents findings from a simulator trial conducted to test the usability of a prototype CAV HMI designed for older adults and/or individuals with sensory and/or physical impairments: populations that will benefit enormously from the mobility afforded by CAVs. The HMI was developed to suit needs and requirements of this demographic based upon an extensive review of HMI and HCI principles focused on accessibility, usability and functionality [1, 2], as well as studies with target users. Thirty-one 50-88-year-olds (M 67.52, three 50–59) participated in the study. They experienced four seven-minute simulated journeys, involving inner and outer urban settings with mixed speed-limits and were encouraged to explore the HMI during journeys and interact with features, including a real-time map display, vehicle status, emergency stop, and arrival time. Measures were taken pre-, during- and post- journeys. Key was the System Usability Scale [3] and measures of SA, task load, and trust in computers and automation. As predicted, SA decreased with journey experience and although cognitive load did not, there were consistent negative correlations. System usability was also related to trust in technology but not trust in automation or attitudes towards computers. Overall, the findings are important for those designing, developing and testing CAV HMIs for older adults and individuals with sensory and/or physical impairments

The Spheres & Shield Maze Task: A virtual reality serious game for the assessment of risk taking in decision making

[EN] Risk taking (RT) is an essential component in decision-making process that depicts the propensity to make risky decisions. RT assessment has traditionally focused on self-report questionnaires. These classical tools have shown clear distance from real-life responses. Behavioral tasks assess human behavior with more fidelity, but still show some limitations related to transferability. A way to overcome these constraints is to take advantage from virtual reality (VR), to recreate real-simulated situations that might arise from performance-based assessments, supporting RT research. This article presents results of a pilot study in which 41 individuals explored a gamified VR environment: the Spheres & Shield Maze Task (SSMT). By eliciting implicit behavioral measures, we found relationships between scores obtained in the SSMT and self-reported risk-related constructs, as engagement in risky behaviors and marijuana consumption. 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